Customer Service Manager/Teller Supervisor - Ardmore Branch (OK)

Company Name:
Bank of the West
## Description
What sets Bank of the West apart from other banks is our team members-they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values--straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity - an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines - Retail Banking, Commercial Banking, National Finance, and Wealth Management.
Position Summary
Responsible for customer service/sales. Maintains the integrity of branch operations. Performs complex customer service duties and ensures a high level of efficiency. Manages branch operations staff. Understands, communicates and works to achieve the mission of the Bank. This description applies to five levels (Job Codes 1659, 1656, 1654, 1651, & 1649.) Level assignment is based on a variety of factors including, but not limited to: scope and complexity of responsibility, market area, size of office, experience and expertise of customer service manager.
Position Accountabilities
Works with the Branch Manager to foster superior customer service. Participates in selling Bank products and expanding customer relationships.
Balances operational controls and customer service in order to minimize risk to the Bank. Assists with controls of branch expenses.
Develops methods to streamline daily functions and improve branch productivity.
Works with branch management to establish and achieve challenging sales/service goals for all areas of the branch. Conducts ongoing customer service, security and technical training in the branch.
Performs self-audits as scheduled and submits results in a timely fashion.
Supports the achievement of branch sales goals (i.e. coaching/motivating assigned staff in the sales/service of retail banking products, selling/cross-selling bank products, organizing/participating in branch campaign activities, etc.)
Performs all technical functions accurately and in a timely manner to remain in compliance with regulatory standards.
Implements procedures in which compliance objectives are incorporated. Schedules and reinforces training. Performs periodic reviews to measure compliance knowledge and technical application.
Manages branch operations employees (i.e. selection, training, performance review, work allocation, etc.) Oversees and administers branch personnel issues for their direct reports.
May be responsible for the branch in the manager''s absence.
Performs other duties as assigned.
## Qualifications
Required Education or Equivalent Experience
Associate's Degree Required
Required Experience
Years of functional/professional experience: Three to five years of branch operations experience
Field of Experience
Working knowledge of bank products and services
Primary Location: United States-Oklahoma-Ardmore
Job: Management
Job Posting: May 9, 2014, 2:13:38 PM
Req ID: 005413

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